Free delivery is available for all orders over £45.00, for orders under £45.00 the buyer has two options:

·      £4.95 - Royal Mail 2nd Class Delivery (2-3 Working Days)

·       £7.95 - DPD Next Day Delivery (when order placed before 1.00pm)

 

When the order total is over £45.00, the buyer had the option of free Royal Mail Standard delivery and again the option to upgrade to the DPD next day service: 

·      Free - Royal Mail Standard Delivery (2-3 Working Days)

·      £7.95 - DPD Next Day Delivery (when order placed before 1.00pm)

When the order total is over £150.00 DPD Next Day Delivery is included for free (when the  order is placed before 1.00pm)

The buyer must provide us with correct and accurate information in relation to delivery. This information includes but is not limited to:

·      Delivery address; i.e. accurate recipient name, street name, door number, post code, town/ city and country.

·      Email address

·      Telephone number

 

This information is necessary for couriers to ship orders on time and to the correct address. If this information is not provided accurately at the time the order is placed, Hydro Crop Shop will not be liable for any loss, damage or other expense incurred by the buyer. Furthermore, the buyer should make suitable arrangements to be able to accept delivery of any orders. If the courier is unable to successfully deliver the order on more than one occasion the order will be returned to the seller. In this case the seller will incur and additional delivery charge to resend the order. This cost will be charged to the buyer and must be paid in full before the item will be resent.

 

When the buyer places an order, we will give an estimate of the shipping time depending on the delivery service selected. We will do our utmost to ensure this estimate is met, however, this is subject to an efficient supply chain and courier delays; therefore, in some cases the delivery estimate may not be met. Hydro Crop Shop will not be liable for any loss, damage or other expense incurred by the buyer due to delivery delays. 


Return Policy

 

Upon receiving delivery of the goods, the buyer must immediately check that the correct goods have been received and they are not damaged. If there is any issue with the order the buyer must inform Hydro Crop Shop within 5 working days. 

 

If there is a defect with any items in the order, the seller may require photographic evidence and/or explanation of the defect before approving a return. Once the return is approved for a defect, the buyer will be provided with a return label at no charge which can be used to return the goods. It is the buyer’s responsibility to carefully package the goods and bring them to the necessary post office or courier depot for shipment back to the seller. 

 

Once the return is successfully received by the seller the buyer will either be refunded in full including any delivery charges or a replacement item sent. 

 

If the buyer wishes to cancel their order despite the correct goods being shipped and none of the goods being defective they have 14 days to inform us they would like to cancel the order. If no notification is received by Hydro Crop Shop within 14 days of the order being placed the buyer forfeits the right to return. 

 

Once notification has been received that the buyer would like to cancel the order, we will approve the order cancellation. The buyer then has a further 14 days to return the goods, the buyer will be responsible for any shipping costs to return the goods back to us. Once the goods have been safely returned a refund will be issued, not including any delivery costs paid by the buyer. 

 

All returns should be sent to:

 

 

Any requests for returns must be made in either in writing to the above address or sent via email to admin@hydrocropshop.co.uk.