Shipping policy

Delivery

FREE Express Delivery (1–3 working days) on UK mainland orders over £50.
Express Delivery (1–3 working days): £7.99
Standard Delivery (2–4 working days): £4.99
Northern Ireland: £49.95 (Express)
Soil & bagged growing media: £6 per bag; larger orders (20+ bags) ship by pallet at £70

Orders placed before 3pm Monday–Thursday are dispatched the same day and typically arrive the next working day.

Some heavy or oversized items carry a delivery surcharge, always shown at checkout before you pay — we only ever charge what delivery actually costs us.

Delivery timeframes are estimates. Where a delay is outside our control we will contact you as soon as we know.

Free local pickup from our Wembley store: 250 Water Road, Wembley, London HA0 1HX (Mon–Fri 10:00–18:00, Sat 10:00–16:30).

Backorders

If any item in your order is unavailable we’ll contact you by phone or email so you can choose: wait for restock, substitute a comparable item, or receive a refund. Your order stays on hold until we hear from you.