Shipping policy
Delivery
- FREE Express Delivery (1-2 working days) on UK mainland orders over £99.
- Express Delivery (1-2 working days): £9.95
- Standard Delivery (1-2 working days): £6.95
- Northern Ireland: £25 (Express Delivery) - the free delivery threshold applies to UK mainland only.
- Soil & bagged growing media: £6 per bag; larger orders (20+ bags) ship by pallet at £70
We aim to post Express Delivery orders the same day - order by 3pm, Monday to Friday. Delivery is 1-2 working days. A few harder-to-stock or large, bulky items can take a little longer - we'll tell you if that applies to your order. Orders placed after 3pm on Friday, or over the weekend, are posted on Monday and typically arrive Tuesday.
Some heavy or oversized items carry a delivery surcharge, always shown at checkout before you pay - we only ever charge what delivery actually costs us. Pallet items are delivered kerbside and quoted separately at checkout; free delivery over £99 does not apply to pallet deliveries.
Delivery timeframes are estimates. Where a delay is outside our control we will contact you as soon as we know.
Free local pickup from our Wembley store: 250 Water Road, Wembley, London HA0 1HX (Mon-Fri 10:00-18:00, Sat 10:00-17:00).
Backorders
If any item in your order is unavailable we'll contact you by phone or email so you can choose: wait for restock, substitute a comparable item, or receive a refund. Your order stays on hold until we hear from you.
Packaging
We reuse and recycle packaging wherever possible. All parcels are discreet, with no product information or branding visible.
Returns
For returns and damaged items, please see our Refund Policy.